BOOKINGS
TERMS & CONDITIONS
CONSENT AND AGREEMENT
By placing an order the client grants permission for their children listed on the registration form to be photographed for individual, sibling and class photos. Any commercial and marketing usage of the photos by Kid Story is not allowed under this agreement.
By placing an order the client agrees with the current Terms and Conditions.
PHOTO DAY
All photo sessions are held at the Daycare Centre's outdoor playground to capture natural and candid moments of the children having fun. Photo sessions are captured at the Centre usually between 8am and 12pm. The exact schedule of each photo day will depend on the Centre’s schedule and the weather.
We practice a playful non-forceful approach. We also accept your child’s wish not to be photographed. In the event the child does not wish to be photographed, Kid Story will notify the Centre’s staff and will offer a refund or a change of the package, if possible, to the parents.
OUTFIT
If the client has a preferred outfit, we encourage that the client gets in touch with the Daycare Centre to see if they could accommodate this request. Multiple outfits are not allowed during the photo session as it will exceed the booking times. Kid Story does not take responsibility for the outfit worn at the time of the session and will not retake photos if the child was not wearing the preferred outfit during the photo session.
ORDERS
All orders must be placed and accompanied by full payment at least 72 hours before the photo days commence at the Daycare Centre.
PACKAGES, ADDITIONAL ORDERS
Any customisation of the current packages is not allowed.
A class photo is only available for purchase in a printed format.
Any additional orders are to be placed within 7 days after the client receives digital files or proofs via email.
RESCHEDULING, CANCELLATIONS AND REFUNDS
If the child cannot attend a scheduled photo session, please get in touch to see if we have availability to reschedule your photo session on another day at your Daycare Centre.
If the client has booked a photo session and if for any reason their children didn’t attend the Daycare Centre during the photo days, Kid Story will issue a refund within 14 business days.
Due to the nature of digital photography, returns are not accepted.
DELIVERY
Digital Files
Digital photographs are supplied via email to the client within 14 days after the last photo day at your Centre. The client will receive access to the online gallery for 30 days to download the files.
The client acknowledges that the original digital files will be kept by Kid Story for a period of 3 months after which time they may be purged from the system. The client’s responsibility is to download the digital files supplied by Kid Story within 30 days after being received and agrees that if there are any issues with the supplied digital files, they will advise Kid Story in writing within 1 month.
The client acknowledges that they are responsible for organising downloading, storage and back up for the digital files supplied.
All digital images are edited to the photography industry standards including: exposure, contrast and white balance. If the client requests any additional edits or removal of details, additional fees may apply.
Digital photographs are provided in JPEG format in sRGB colour space in high resolution (300ppi) for printing up to A3 size.
Prints
Prints will be delivered to the Daycare Centre within 28 days after the last photo day at the Daycare Centre.
Kid Story has no control over the environment in which the printed photographs are kept. The client acknowledges that printed photographs, in common sensitised material and colour dyes, have limited life expectancy when exposed to strong and prolonged sunlight or fluorescent light sources. Photographs will retain their colour and brilliance much longer when kept under better lighting conditions. Kid Story accepts no responsibility for damage caused by the environment/s where the prints are kept.
Kid Story shall not be liable for the quality of printed photographs, if the photographs are not ordered through Kid Story.